高层对信息技术的看法
重新设计操作和支持流程 The redesign of operational & support processes
信息技术使用过程中的线性领导
更干的业务导向型的首席信息官A business-oriented highly capable CIO “the IT leader must be a full player” "the CIO must know the business" 商业的机会和许多特定的商业战略
承诺对信息技术进行投资 A commitment to invest in IT.
变革的有效管理 The effective management of change